At Digital Yaduvi, we aim to provide the highest quality products and services to our customers, whether they are digital or physical. As a provider of AI-powered digital marketing courses and tools designed to help individuals start their careers in online marketing or grow their businesses, we understand the importance of customer satisfaction. Our return policy covers both digital products (such as courses, eBooks, software, etc.) and physical products (such as marketing kits or branded merchandise), with certain conditions outlined below.
Return Policy for Digital Products
Due to the nature of digital products, such as online courses, downloadable content, and software, Digital Yaduvi does not generally offer returns once the product has been accessed or downloaded. However, if you experience technical issues or feel that the digital product does not meet the description provided at the time of purchase, you may be eligible for a return or exchange. To qualify, you must submit your return request within 30 days of purchase, detailing the issues faced. Each case will be reviewed on an individual basis to determine if a return or exchange is applicable.
Digital products that have been partially or fully used or downloaded are not eligible for returns. We encourage users to thoroughly review product descriptions, demos, or free trial versions where applicable, before making a purchase.
Return Policy for Physical Products
For any physical products purchased from Digital Yaduvi, such as printed materials, marketing kits, or branded merchandise, we offer a 30-day return policy from the date of purchase. The physical product must be in its original, unused condition with all packaging and accessories included to qualify for a return or exchange. If the item is defective or damaged upon arrival, we will gladly offer a replacement or full refund.
To initiate a return for a physical product, please contact our support team with proof of purchase and a description of the issue. Once approved, you will receive instructions on how to return the item to us. Return shipping costs are generally the responsibility of the customer unless the product arrived damaged or defective. Once we receive the returned product, we will process your refund within 7-10 business days.
Non-Returnable Items
Certain items are non-returnable, including digital products that have been fully accessed or downloaded, and physical products that have been used or damaged by the customer. Customized or personalized items are also non-returnable unless they are defective upon delivery. We recommend thoroughly reviewing your order details before completing your purchase to avoid any issues.
Return Process and Refunds
If your return request is approved, refunds will be processed through the original method of payment within 7-10 business days of receiving the returned product or validating your digital product issue. You will receive a confirmation email once the refund has been processed. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
Changes to the Return Policy
Digital Yaduvi reserves the right to modify this Return Policy at any time to reflect changes in our products or services. Any updates to the policy will be communicated on our website, and it is your responsibility to review the policy periodically. By purchasing digital or physical products from Digital Yaduvi, you agree to the terms outlined in this Return Policy.
For further assistance or inquiries about our return policy, feel free to contact our support team. We are dedicated to ensuring a smooth and fair return experience for all our customers.